Episode 4
The Retail Wave Makers | Marcos Zobel, Victorinox
To kick off season 2 of The Retail Wave Makers, Nadine Heubel hosts Marcos Zobel, who is the Sales Director, Travel Retail and Cruises Americas, at Victorinox.
Marcos joins Nadine as the first vendor on The Retail Wave Makers and shares with the listeners the history of Victorinox and their growth in the cruise industry - as well as the brands plans across the cruise channel in coming years.
Nadine and Marcos discuss how to connect with the guests on board and how products can become part of the guest experience on board, creating memories & developing a relationship with a customer whilst they are on their cruise.
Transcript
Say
Nadine Heubel:Hello to everybody from around the world. Happy New Year Happy
Nadine Heubel:2023 Welcome to the start of season two of The Retail Wave
Nadine Heubel:Makers, a Seatrade Cruise Talks Podcast. My name is Nadine
Nadine Heubel:Heubel. I'm the senior managing director of travel retail North
Nadine Heubel:America at Newmark, formerly known as Harper Dennis Hobbs.
Nadine Heubel:But today I'm talking to you as the retail ambassador for
Nadine Heubel:Seatrade.
Nadine Heubel:Retail has been going from strength to strength in the
Nadine Heubel:cruise industry, and I am grateful for Seatrade to have
Nadine Heubel:acknowledged this development by creating a retail Ambassador
Nadine Heubel:role, which I am honored to have been appointed to. Part of my
Nadine Heubel:responsibility is to create further awareness of this
Nadine Heubel:exciting sector amongst cruise industry peers. And what better
Nadine Heubel:way to do it then creating our own podcast mini-series, The
Nadine Heubel:Retail Wave Makers Podcast. In this podcast series, I will
Nadine Heubel:welcome different stakeholders of the cruise retail industry,
Nadine Heubel:cruise lines, retailers, vendors and consultants. And I will
Nadine Heubel:discuss with my guests, the state of the cruise retail
Nadine Heubel:industry. We have a lineup of amazing guests, and we will hear
Nadine Heubel:from them firsthand about latest innovation, initiatives,
Nadine Heubel:challenges and their personal outlook of the future of cruise
Nadine Heubel:retail. And we will also get a little bit personal with our
Nadine Heubel:rapid fire questions at the end of the podcast.
Nadine Heubel:Today, I'm very excited to welcome our first representative
Nadine Heubel:of the vendor community, Marcos Zobel, the Sales Director,
Nadine Heubel:Travel Retail and Cruises, Americas at Victorinox. Marcos
Nadine Heubel:joined Victorinox over 10 years ago, and has grown within the
Nadine Heubel:company in several strategic roles. Over the years Marcos has
Nadine Heubel:been a pioneer for Victorinox in the Americas travel retail. For
Nadine Heubel:Victorinox, the 10 is strategic, offering a shop window to the
Nadine Heubel:world as well as a wealth of opportunity for consumer
Nadine Heubel:engagement, storytelling and brand building. currently
Nadine Heubel:partnering with the top travel retail players in the Americas,
Nadine Heubel:Dufry, Motta International, DSA, Starboard... just to name a few
Nadine Heubel:than the Victorinox span and its portfolio of multitools watches,
Nadine Heubel:travel gear and fragrances can be found in over 18 airports and
Nadine Heubel:five top border stores and onboard eight cruise ships in
Nadine Heubel:the region. Prior to joining the Victorinox. Mark has spent 15
Nadine Heubel:years working in sales and marketing for Philip Morris
Nadine Heubel:Venezuela, and was an entrepreneur with his own
Nadine Heubel:marketing firm in Miami, managing strategic communication
Nadine Heubel:for companies such as MasterCard, and Disney
Nadine Heubel:production, Latin America. Marcos, welcome to the show.
Nadine Heubel:Let's kickstart Season Two!
Marcos Zobel:Happy New Year and I am super honored to be your
Marcos Zobel:first guest of this new season of your podcast, which I believe
Marcos Zobel:is a great initiative for all of us vendors brands that want to
Marcos Zobel:be part of this channel that is fast growing and constantly
Marcos Zobel:changing. So thank you so much for this.
Nadine Heubel:Absolutely. No, thank you so much for being with
Nadine Heubel:me. Especially after you told me you had just spent three
Nadine Heubel:fantastic weeks in Spain, in Majorca. Maybe you can tell us
Nadine Heubel:quickly about it so that we all get jealous.
Marcos Zobel:Well, definitely. It was a great three weeks, I
Marcos Zobel:was so fortunate to see the two sides of Majorca and the
Marcos Zobel:Mediterranean since we all talk so much about the Mediterranean
Marcos Zobel:in the cruise ships during the summer, which you can see all
Marcos Zobel:the beautiful beaches and all that and then now in the winter,
Marcos Zobel:you kind of see the other side of this destination where you
Marcos Zobel:can go out to the mountains and to be honest, these destinations
Marcos Zobel:have so many things to offer from cultural local
Marcos Zobel:manufacturers, gastronomy, the wine is just super memorable and
Marcos Zobel:special!
Nadine Heubel:Yeah, I can completely relate because I am
Nadine Heubel:German. And we Germans we love Majorca.
Marcos Zobel:Which I was surprised to see so many in the
Marcos Zobel:winter and spending Christmas there.
Nadine Heubel:Yeah I know, we come every year. We love it.
Marcos Zobel:Great.
Nadine Heubel:I'm glad that you had a good time. But now let's
Nadine Heubel:talk a little bit business. So would be great. Actually, if you
Nadine Heubel:could tell our listeners a little bit more about
Nadine Heubel:Victorinox. I'm sure that many of us know that company due to
Nadine Heubel:the Swiss Army Knives but I know that there is so much more to
Nadine Heubel:the company. So let's hear a little bit more about it.
Marcos Zobel:Yes, Victorinox is a multi category Swiss premium
Marcos Zobel:brand. It's over 130 years old is privately owned and is very
Marcos Zobel:special because everything we do is simply inspired by the iconic
Marcos Zobel:swiss army knife. We are as mentioned a multi category
Marcos Zobel:brands so we offer watches, travel gear, fragrance, cutlery,
Marcos Zobel:and of course the Swiss Army knife which all the other
Marcos Zobel:categories are simply inspired by this iconic product.
Nadine Heubel:Amazing. I didn't know that the company is
Nadine Heubel:actually has such a long history and it is that old. And I'd also
Nadine Heubel:forgotten about the cutlery. I think I even own some Victorinox
Marcos Zobel:Well, and to be honest, everything started with
Marcos Zobel:cutlery.
Marcos Zobel:a cutlery workshop over 130 years ago. So that's how
Marcos Zobel:everything started. And then came the iconic legendary swiss
Marcos Zobel:army knife. And also something important for the company is to
Marcos Zobel:really protect these Swiss values, design made in
Marcos Zobel:Switzerland. So that's something that our company, especially
Marcos Zobel:nowadays is extremely proud of.
Nadine Heubel:All right, great. Why did actually Victoria Knox
Nadine Heubel:decide to enter the cruise channel, and maybe talk a little
Nadine Heubel:bit about this, but also tell us where you can be distributed.
Nadine Heubel:You said, we are at the beginning I said 8 cruise ships,
Nadine Heubel:but maybe you can talk a little bit more about it?
Marcos Zobel:Well, I think that the the timing could not have
Marcos Zobel:been better for us part of the global development for the
Marcos Zobel:brand. And its categories back in 2017, Victorinox created the
Marcos Zobel:travel retail division. Then as part of the tribal retail
Marcos Zobel:division, there's been teams allocated to each one of the
Marcos Zobel:regions, and even through COVID, strategically growing. And
Marcos Zobel:today, we have over more than 100 points of sale at airports
Marcos Zobel:globally. So then back in 2019, as part of this travel retail
Marcos Zobel:development, we set our eyes into the cruise channel. And the
Marcos Zobel:first approach was to learn about this channel. So we
Marcos Zobel:participated in the DFNI cruise conference here in Miami, where
Marcos Zobel:you and I briefly met. And I have to be honest, I was very
Marcos Zobel:impressed by your presentation where you talked about all that
Marcos Zobel:logistics and operation behind it. So that I really enjoyed in
Marcos Zobel:it. And to answer a question about where we are today, we're
Marcos Zobel:very fortunate to start working with a company like Starboard
Marcos Zobel:that gave the opportunity to the brand. So last year, we started
Marcos Zobel:with them, and we were currently listed in over six ships.
Marcos Zobel:Nevertheless, this year, we push it to this year, we're going to
Marcos Zobel:roll out our brand into the Royal Caribbean ships. Right.
Nadine Heubel:Amazing. And thank you for remembering my my
Nadine Heubel:presentation. I think logistics can be a very dry topic. But I
Nadine Heubel:think it's also a very important topic when it comes to cruises.
Nadine Heubel:It's like one of the make or break disciplines in the cruise
Nadine Heubel:industry.
Marcos Zobel:Definitely is and one of the things I also would
Marcos Zobel:like to add is being a multi category brand, how to enter
Marcos Zobel:into the cruise channel, we entered with the watch category.
Marcos Zobel:Nevertheless, in selective ships, we have curated a travel
Marcos Zobel:gear offering where guests can give themselves up for their
Marcos Zobel:adventurous and expedition. So it's really more than just
Marcos Zobel:selling product or placing the brand is how can our brand be
Marcos Zobel:part of their traveling experience or vacation?
Nadine Heubel:Very important point. I think this is how you
Nadine Heubel:connect with the guests on board that you are offering a service
Nadine Heubel:which is actually an added value to them for their holiday
Nadine Heubel:experience.
Marcos Zobel:Exactly.
Nadine Heubel:Now I have a question for you about the South
Nadine Heubel:America you have worked in, in Venezuela for many, many, many
Nadine Heubel:years. And North America cruise retail is very much developed.
Nadine Heubel:But people also talk about South America. It's still a small
Nadine Heubel:market, but it's a fast growing cruise market for you what is
Nadine Heubel:the biggest differentiator between a North American
Nadine Heubel:consumer and the South American cruise consumer?
Marcos Zobel:That's a very good question. And previously, before
Marcos Zobel:I joined the Travel Retail Division I was responsible for
Marcos Zobel:for local markets. So I oversaw all Latin America from Mexico
Marcos Zobel:down to Argentina, local market. So I really got to learn a lot
Marcos Zobel:about the culture, the consumer and their consumer behavior and
Marcos Zobel:their choices. So from my point of view, in talking specifically
Marcos Zobel:about the cruise channel, the North American passenger is
Marcos Zobel:currently a very mature segment. They are very loyal to the
Marcos Zobel:traveling format. Even during COVID They were still booking
Marcos Zobel:their 2023 vacation. So I will say that for cruise ships.
Marcos Zobel:Again, it's a very mature segment. South America from my
Marcos Zobel:point of view represents a very big opportunity for cruise ships
Marcos Zobel:is definitely a market with a lot of expansion. And the main
Marcos Zobel:difference when we think about a consumer profile, South American
Marcos Zobel:passengers they really like to shop like when they go on
Marcos Zobel:vacation. They enjoy the traveling and they really enjoy
Marcos Zobel:their shopping so in not shopping around the souvenirs or
Marcos Zobel:memories. No they go out and they really like to purchase
Marcos Zobel:their their brands and their products and reward themselves.
Marcos Zobel:So, actually victory knocks is South America is a very strong
Marcos Zobel:region for us with a very strong and loyal customer base.
Nadine Heubel:Well, interesting, which is your
Nadine Heubel:biggest market in South America?
Marcos Zobel:Mexico is our strongest market.
Nadine Heubel:Okay, great. So we need a lot of Mexican guests
Nadine Heubel:on the cruise ships?
Marcos Zobel:Of course, it's a big market, but also we have the
Marcos Zobel:Brazilian consumers, we have the Argentinian consumers. So again,
Marcos Zobel:and also see in it is from the travel retail perspective, and
Marcos Zobel:which are the airports that drive a lot of our sales,
Marcos Zobel:mainly, you will see it is comprised between Argentina,
Marcos Zobel:Brazil, Mexico, these are very important locations for us.
Nadine Heubel:Thank you for sharing this. And you also
Nadine Heubel:mentioned when when we talked a little bit earlier, before
Nadine Heubel:starting the recording, you said that we need to cruise channel-
Nadine Heubel:cruise is your baby. I love this, because in a way, it's
Nadine Heubel:also a little bit my baby I feel. So let me ask you
Nadine Heubel:something when you joined the cruise industry, to European
Nadine Heubel:what was the state of the cruise retail industry? And what has
Nadine Heubel:changed? Since you got involved in the cruise channel?
Marcos Zobel:Yes, I mentioned to you that is certainly like my
Marcos Zobel:baby. Because when when we were developing all the different
Marcos Zobel:layers when you're developing the commercial strategy for the
Marcos Zobel:travel retail channel, definitely I said, especially
Marcos Zobel:being based in Miami, I said, cruise ships, we need to put it
Marcos Zobel:in that list, of course, to your question. In business, it's all
Marcos Zobel:about timing and momentum. And I will say that, we've been very
Marcos Zobel:lucky because while the brand is still very new in the channel,
Marcos Zobel:we're being part of this new era, or this new chapter, in
Marcos Zobel:terms of a new vision that the cruise lines have for retailing,
Marcos Zobel:for what I see cruise lines are expanding their business model,
Marcos Zobel:generating revenues from other areas inside the ship.
Marcos Zobel:Traditionally, it was all about the dining experiences selling
Marcos Zobel:the packages for the expeditions in the adventures and in the
Marcos Zobel:wellness, but are the new ships that are being rolled out,
Marcos Zobel:they're really taking into consideration to have a very
Marcos Zobel:strong retail footprint. So for us, it is a great momentum and a
Marcos Zobel:great timing. The other fascinating thing for me in this
Marcos Zobel:channel, and what I have learned is the possibility of developing
Marcos Zobel:a relationship with the consumer, you know, you will
Marcos Zobel:have them there for a period of a week or or two. And you can
Marcos Zobel:really develop this customer relationship and experience with
Marcos Zobel:them. And how can this brand connect with them? So for me, I
Marcos Zobel:will say that when we talked about the status or the state of
Marcos Zobel:the retail, for me, it's that that momentum and special
Marcos Zobel:timing.
Nadine Heubel:Yeah, I agree. I mean, from from an airport
Nadine Heubel:perspective, airports would dream to have a customer for
Nadine Heubel:their for a week, they have been there for a couple of minutes.
Nadine Heubel:And really in the in the cruise industry, we can really build
Nadine Heubel:this relationship with our guests. Because we have been
Nadine Heubel:there for a couple of days, sometimes one week, two weeks
Nadine Heubel:and even longer. So that's a really great point.
Marcos Zobel:But the other thing is, we as brands also need
Marcos Zobel:to be very mindful on how do we develop this channel? Because
Marcos Zobel:it's not just about placing the product and a couple of
Marcos Zobel:promotion. And that's it No, is how much content can we
Marcos Zobel:generate, to connect with a consumer for over a week?
Nadine Heubel:I agree. And this is maybe a good segue into
Nadine Heubel:another question I have for you. So what do you think what are
Nadine Heubel:the key success factors are the keys to success for windows in
Nadine Heubel:the cruise channel? I mean, you already mentioned one...
Marcos Zobel:From our experience, I will break it down
Marcos Zobel:in three keys to success. The first one is you need to think
Marcos Zobel:long term, you know you need to be invested for the long ride.
Marcos Zobel:The channel has an extremely high level of complexity, as you
Marcos Zobel:know. So you need to be patient and you also need to adapt
Marcos Zobel:yourself. So to succeed, and here comes your presentation
Marcos Zobel:that you make logistics and operation need to be extremely
Marcos Zobel:agile. Because things really happen very fast. For example,
Marcos Zobel:we had we were implementing one of the programs with Silversea.
Marcos Zobel:And we had to ship the product directly to the port where this
Marcos Zobel:ship was going to dock so again we're talking about stores that
Marcos Zobel:are moving around the world stopping in different
Marcos Zobel:destinations. So in terms of logistics and operation, how do
Marcos Zobel:you adapt into all those moving pieces? And I will say that the
Marcos Zobel:third key to success will be to understand the itineraries the
Marcos Zobel:customer profile and then curate those assortments because if you
Marcos Zobel:go in thinking that one size fits all, that's the wrong
Marcos Zobel:approach.
Nadine Heubel:Thank you. And I like this. And I'm sure that all
Nadine Heubel:our vendors listening would agree or actually, you know,
Nadine Heubel:take some inspiration from what you just said. So now we talked
Nadine Heubel:all about, let's say, the positive and the momentum we are
Nadine Heubel:building. But what do you see as the biggest untapped opportunity
Nadine Heubel:in the cruise retail industry? And what can we do to make it
Nadine Heubel:even stronger?
Marcos Zobel:Well, during this journey of learning and
Marcos Zobel:educating ourselves into the channel, I was fortunate to
Marcos Zobel:visit a couple of ships. And actually, in one of the ships
Marcos Zobel:that where we listed the brand, I was also fortunate to go in
Marcos Zobel:and train the staff and all that. So big picture talking.
Marcos Zobel:And looking at all the different categories, I say that the
Marcos Zobel:biggest opportunity will be to transform the passenger, and
Marcos Zobel:sales staff mindset, it's not about going into a ship thinking
Marcos Zobel:that you're going to buy value, or you're going to find a deal
Marcos Zobel:in the stores, for me is that we all understand that it's all
Marcos Zobel:about selling memories. It's all about being part of your
Marcos Zobel:vacation. It's all about rewarding yourself with a
Marcos Zobel:premium product, that when you go back home, you're gonna
Marcos Zobel:remember oh this this watch this Victorinox watch that I bought
Marcos Zobel:was with me and all the expeditions I did. And it brings
Marcos Zobel:me so many good memories. When I did the Antarctica or when I did
Marcos Zobel:the Mediterranean, and I went sailing or so for me, it's more
Marcos Zobel:about what people are buying is memories, experiences, and not
Marcos Zobel:just going thinking about a deal.
Nadine Heubel:Yeah, I completely agree with you. It's
Nadine Heubel:like, you know, like really something which is much more
Nadine Heubel:emotional and not transactional, we have to get our thinking away
Nadine Heubel:from transactions, we have to really connect on an emotional
Nadine Heubel:level with our guests.
Marcos Zobel:Exactly.
Nadine Heubel:Great. So from all the retail initiatives you
Nadine Heubel:did so far on on your ships, which one are you most proud of?
Marcos Zobel:Since we're still in the initial stage of
Marcos Zobel:introducing the brand, because it happened in queue three of
Marcos Zobel:last year, we're still gathering all the data, knowing all the
Marcos Zobel:processes and all that. So I will say that the answer is a
Marcos Zobel:work in progress, we will have to do a different podcast to
Marcos Zobel:give you examples. Nevertheless, what I am most proud of at this
Marcos Zobel:stage is the long term commitment from Victorinox from
Marcos Zobel:the brand in the development of the champ and being part of it
Marcos Zobel:and to grow. So for me, that's what gives me a lot of
Marcos Zobel:confidence is the backup and commitment from the company.
Nadine Heubel:Yeah, this this sounds great. And also, even if
Nadine Heubel:you say it's a work in progress, I really have to say from my
Nadine Heubel:side that I'm super impressed about, you know, you say your
Nadine Heubel:newcomer to the to the channel and you to start it. But all the
Nadine Heubel:knowledge and all the expertise you have already gathered. I
Nadine Heubel:think that's that's amazing. And many really people can learn
Nadine Heubel:from this. So so don't don't please don't be shy in in really
Nadine Heubel:celebrating your successes already.
Marcos Zobel:It's definitely a teamwork. I will say behind all
Marcos Zobel:this so Thank you.
Nadine Heubel:Absolutely. But now as we talked a little bit
Nadine Heubel:about you know that you are that you kind of a new company
Nadine Heubel:already so know so much about the market. So what would you
Nadine Heubel:say which vendor could be really used as the benchmark for cruise
Nadine Heubel:retail and why? What's the which vendor you look up to look to
Nadine Heubel:for inspiration?
Marcos Zobel:Well, definitely, I'll give you two concrete
Marcos Zobel:answers or choices that I always keep in my mind. One is Bulgari,
Marcos Zobel:I was very impressed with their holistic approach to the channel
Marcos Zobel:in their shop entertainment initiative and how to bring
Marcos Zobel:their their heritage to not only the product, but everything that
Marcos Zobel:happens around these products in the period of one week. That
Marcos Zobel:really express this Italian heritage and design and jewelry.
Marcos Zobel:So that is one and definitely the other one is the Swarovski
Marcos Zobel:brand in the Swarovski staircase they did in an MSC ship. And for
Marcos Zobel:me that was impressive because it seen brands that are going
Marcos Zobel:above and beyond just selling products or presenting their
Marcos Zobel:brand in a certain way. They are really getting out of their
Marcos Zobel:comfort zone. And again, just going above and beyond creating
Marcos Zobel:an icon that will represent your brand. So those two, I was very
Marcos Zobel:impressed.
Nadine Heubel:And it's funny that you mentioned this because
Nadine Heubel:I actually have a picture of this Swarovski staircase with
Nadine Heubel:myself and the team on it. And this was I think done in 2019
Nadine Heubel:the picture and I recently looked at it and it gave me
Nadine Heubel:really goosebumps
Marcos Zobel:And going back to selling memories. There you go.
Marcos Zobel:There's so many little details that will connect with the brand
Marcos Zobel:during your sailing and after your sailing experience.
Nadine Heubel:Absolutely. So this is a Seatrade podcast, I,
Nadine Heubel:of course, want to ask you one question about sea trade as
Nadine Heubel:well. So what can we at Seatrade do to support the cruise retail
Nadine Heubel:industry even more?
Marcos Zobel:Here, I will say that I am planning to
Marcos Zobel:participate in the next event that Seatrade will have in Fort
Marcos Zobel:Lauderdale. As mentioned before, the way we approach things, we
Marcos Zobel:want to educate ourselves first. So before making any comment, I
Marcos Zobel:think that I want to go to the show, I want to understand what
Marcos Zobel:Seatrade is and then see how can we take advantage and leverage
Marcos Zobel:on the platform that Seatrade offers. But I will say that so
Marcos Zobel:far with the initiative like this podcast, I think this is
Marcos Zobel:great, because it's an avenue for more people to be exposed to
Marcos Zobel:the channel. And the opportunity that the channel has, again,
Marcos Zobel:like I said, at the beginning of the podcast is fast-growing,
Marcos Zobel:changing. So to be part of this new era of cruising, and to have
Marcos Zobel:Seatrade behind supporting and ner and more people that are
Marcos Zobel:behind these kinds of projects. I think this is great, fantastic
Marcos Zobel:for us.
Nadine Heubel:Thank you. So definitely, you have to come
Nadine Heubel:back on the podcast because we have to follow up on two things.
Nadine Heubel:Now we have to follow up on your success in the channel, but also
Nadine Heubel:about your opinion of us about the seatrade exhibition. And so
Nadine Heubel:now we have talked a lot about Victorinox and your professional
Nadine Heubel:opinion. But now let's talk a little bit about you, Marcos, as
Nadine Heubel:well. Are you ready for our rapid fire questions?
Marcos Zobel:We're ready. Those are like from previous podcasts.
Marcos Zobel:So I think I'm ready.
Nadine Heubel:Good. So what's your favorite cruise
Nadine Heubel:destination?
Marcos Zobel:I will break with the norm. Everyone talks about
Marcos Zobel:the Mediterranean. So we'll break with the norm and I'll say
Marcos Zobel:Antarctica you know the expedition go on out there.
Marcos Zobel:It'll say Antarctica.
Nadine Heubel:Okay, great. When you go let me know I come with
Nadine Heubel:you. So what's your favorite location to add to unwind on a
Nadine Heubel:cruise ship?
Marcos Zobel:I will say dining, because it's a good time for you
Marcos Zobel:to sit down enjoy a nice meal wine and sort of talk about the
Marcos Zobel:experience of the day so dining.
Nadine Heubel:Great. Buffet or a la carte breakfast?
Marcos Zobel:Definitely a la carte.
Nadine Heubel:Bingo or trivia?
Marcos Zobel:I'll say bingo, brings me memories.
Nadine Heubel:Love it. What was the last product you bought on a
Nadine Heubel:cruise ship?
Marcos Zobel:Last time I did a cruise ship was Alaska over 12
Marcos Zobel:years ago. And if I recall, it was John Hardy or David Yurman
Marcos Zobel:ring from my wife.
Nadine Heubel:Oh, that's great. So that he wants something for
Nadine Heubel:your wife? Great husband. Yes. Most favorite speciality
Nadine Heubel:restaurants on a cruise ship?
Marcos Zobel:I'll say Italian or Asian. Because in Asian, they
Marcos Zobel:have the teppanyaki. So it's sort of everyone can be together
Marcos Zobel:and enjoy that.
Nadine Heubel:And last question, which was the most
Nadine Heubel:exciting new ship launch in 2022?
Marcos Zobel:Well it's not my style of cruising, because of
Marcos Zobel:the size, I will say that Royal Caribbean Wonder of the Seas is
Marcos Zobel:simply impressive. You know, a crib with over eight
Marcos Zobel:neighborhoods three waterslide ice skating ring, like you name
Marcos Zobel:it. There's something for everyone. And is it's again,
Marcos Zobel:simply impressive!
Nadine Heubel:Amazing! To finish with the wonder of the
Nadine Heubel:seas. That's great. So Marcus, thank you so much. This was
Nadine Heubel:fantastic. I learned a lot about the brand about your perception
Nadine Heubel:and your perspective of cruising, but also a little bit
Nadine Heubel:more about yourself. And I liked the idea of going to Antarctica.
Nadine Heubel:So thank you so much for being on my podcast and I'm going to
Nadine Heubel:say we will see each other again on the podcast and in in maybe
Nadine Heubel:season five or season six. So thank you so much for being with
Nadine Heubel:me.
Marcos Zobel:Once again, thank you for this fun morning and
Marcos Zobel:interaction and really looking forward to supporting this and
Marcos Zobel:many other initiatives. And once again, thank you and everyone
Marcos Zobel:behind for making this happen.
Nadine Heubel:Perfect. Thank you!
